Terms and conditions
1. Agreement to Terms
By placing an order or making a payment with Riverstone Publishers ("the Company," "we," "us"), you ("Client," "you") acknowledge that you have read, understood, and agreed to these Terms & Conditions.
2. Scope of Services
Riverstone Publishers offers a variety of professional services including, but not limited to, ghostwriting, editing, proofreading, book formatting, cover design, copyright & ISBN assistance, global distribution, and marketing.
3. Copyright & Ownership
All deliverables (manuscripts, designs, layouts, etc.) created for you are original. You retain full ownership and copyright of all final products. This means you can use, distribute, and monetize your content as you see fit. You agree to indemnify us if our work is misused in violation of third-party rights.
4. Plagiarism Policy
We strictly prohibit plagiarism. You warrant that any material you provide (e.g., ideas, source text, images) does not infringe on any third-party copyrights. We reserve the right to refuse or terminate services if copyright violations are suspected.
5. Payment Terms
Payment is required in advance or as per the agreed project milestone schedule. The exact payment terms (deposit, milestones) will be laid out in your service agreement or contract before work begins.
6. Revisions Policy
Ghostwriting Orders: We will revise small segments of written material until you approve that segment. After you approve content, further revisions will be billed at an editing rate.
Editing Orders: We will revise the content to eliminate objective or technical errors. Any additional edits (beyond that) may be at our discretion.
7. Refund Policy
We offer a 100% refund in certain conditions, but not unconditionally. Refunds will be voided if:
You selected a special or custom package.
You have requested revisions beyond the initial concepts.
You have been unresponsive for more than 2 weeks without notice.
The project is put on hold at your request.
You violate the Company’s policies.
The creative brief lacks necessary information.
You request a refund for “change of mind” or reasons not related to quality.
If you have accepted multiple sets of revisions, a refund will not be applicable. For partial refunds, we process 50% of the fee after verifying your quality concerns. If you demand a full refund despite special complaints, we will forward your case to an evaluation committee for a decision based on facts and evidence.
8. Limitation of Liability
Riverstone Publishers shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our services, deliverables, website, communications, or any related activity. This includes, but is not limited to, financial loss, loss of data, loss of business opportunities, or reputational damage.
We do not guarantee results such as book sales, media exposure, rankings, or distribution performance. Our liability, under any circumstance and for any claim, is strictly limited to the total amount paid by you for the specific service at issue.
9. Indemnification
You agree to defend, indemnify, and hold harmless Riverstone Publishers, its employees, contractors, and affiliates from any claims, liabilities, damages, losses, costs, or expenses arising from:
Your use or misuse of the deliverables
Any content, materials, or instructions you provide
Copyright or intellectual property violations caused by your submissions
Your breach of these Terms
Your violation of any applicable laws or third-party rights This obligation continues even after the project is completed, delivered, or terminated.
10. Modifications to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective once posted on our website. It is your responsibility to review the Terms periodically to stay informed of any updates.
11. Communications (Email & SMS)
By providing your email or phone number, you consent to receiving communications from us (e.g., project updates, service-related messages).
To opt out of SMS: reply “STOP” (or similar keyword).
To unsubscribe from emails: use the “unsubscribe” link in any email we send.
12. Disclaimer
All company logos and trademarks appearing on our website are the property of their respective owners. We are not affiliated, associated, endorsed by, or in any way officially connected with these companies or their trademarks. The use of these logos and trademarks does not imply any endorsement, affiliation, or relationship between us and the respective companies. We solely use these logos and trademarks for identification purposes only.
All information and content provided on our website is for informational purposes only and should not be construed as professional advice. We do not guarantee the accuracy or completeness of any information provided on our website. We are not responsible for any errors or omissions, or for the results obtained from the use of this information. Any reliance you place on such information is strictly at your own risk.
13. Intellectual Property Rights
By submitting content to us, you grant Riverstone Publishers a non-exclusive license to use your content solely for the purposes of completing the project. All intellectual property rights related to the work we create for you will remain with you once the project is completed, as long as all terms have been met.
14. Contact Information
If you have any questions or concerns about these Terms & Conditions, you can reach us at:
Email: [email protected]
15. Confidentiality
Riverstone Publishers is committed to maintaining the confidentiality of your project. We will not disclose any information related to your book, ideas, or content to third parties without your explicit consent, except as required by law. This confidentiality agreement extends even after the completion or termination of your project.